CUSTOMER SUPPORT TOOL
(cstool)
From the Project Description:
Customer Support Tool (cstool) is a web based customer report management tool,
based on PHP, using MySQL as the backend for data storage. It is more geared for use by not technically-inclined
Customer Support and is easy to use and install.
The project is at: https://sourceforge.net/projects/cstool/
Features:
- Addition of a new reports
- Update reports
- 6 levels of report status (OPEN,WORKING,PENDING,WAIT,OTHER,CLOSE)
- Action seperation according to roles (customer support, engineers). Only
customer support can add new reports.
- Search capabilities with keyword or report id.
- Automatic insertion of username and date during report editing.
- Automatic email message sent when reports are updated or new reports are
inserted.
- Simple to use and to install.
Documentation:
Credits V1.0:
- Ayumi Yamamoto
- For the original Perl-based implementation of Bug Management Tool (which
cstool is based on)
- Kazumasa Suzuki
- For the original concept of Bug Management Tool
this page is hosted on
